Responsible Gaming Policy
Our Approach to Responsible Play
At Pinco Casino, we place player well-being at the center of everything we do. Gambling should remain an enjoyable form of entertainment and never become a source of harm or pressure. This policy explains how we promote responsible gaming, the protective tools available to our players, and where to find help if gambling starts to feel overwhelming.
Keeping Your Play Balanced
Gaming should always fit comfortably within your lifestyle. If you notice that gambling is starting to impact your finances, emotions, or personal relationships, it may be time to pause and evaluate your habits.
Self-Check Questions
Ask yourself the following:
- Have you thought about cutting back on gambling?
- Have friends or family expressed concern about your play?
- Do you feel regret or guilt after gambling sessions?
- Do you gamble more in an attempt to recover losses?
- Do you use gambling as a way to avoid stress or personal issues?
How to read the results:
- 0 “Yes” answers – Low risk
- 1 “Yes” answer – Medium risk; keep monitoring your behavior
- 2 or more “Yes” answers – High risk; professional support is recommended
Self-Exclusion Program
For players who feel they need a longer break, Pinco Casino provides a self-exclusion option. Once activated, access to your account will be blocked and promotional communications will stop for the selected period.
Available Self-Exclusion Periods
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime
You can enable self-exclusion through your account’s Responsible Gaming settings or by contacting us at
📧 [email protected]
Please note: self-exclusion cannot be cancelled before the chosen period expires. Lifetime exclusions are permanent.
Cooling-Off Period
If you only need a short break, the Cooling-Off feature allows you to temporarily suspend your account without permanent restrictions.
Cooling-Off options include:
- 24 hours
- 7 days
- 1 month
- 3 months
Activation is available directly in your account settings. Once the period ends, your account will automatically become active again.
Support for Gambling-Related Issues
If gambling is becoming a problem for you or someone close to you, professional help is available. The following organizations provide confidential assistance, counseling, and support worldwide:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
Seeking help is a positive and responsible step.
Age Restrictions & Access Control
Only individuals aged 18 and over are permitted to register and play at Pinco Casino. Age verification checks are carried out during registration and financial transactions. Any account found to be used by a minor will be permanently closed, and winnings will be voided.
To prevent unauthorized access, we recommend parental control and blocking software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gaming Guidelines
To maintain healthy gaming habits, we encourage players to follow these best practices:
- Set spending limits before you play
- Never chase losses
- Define session time limits
- Avoid gambling when stressed or under the influence
- Take regular breaks
- Use only one account to monitor activity accurately
Contact Responsible Gaming Support
If you have questions or need help activating responsible gaming tools, our specialized team is available to assist you confidentially.
📧 Email: [email protected]
Your safety, privacy, and well-being are always treated with the highest priority.